FAQ - Frequently Asked Questions


SHIPPING:

  • HOW LONG DOES SHIPPING TAKE? United States (3-5 Days) International (7-11 Days)
  • HOW MUCH IS SHIPPING? Shipping is $15 Flat Rate or Free $400 & up! 
  • HOW LONG UNTIL MY PRODUCT IS READY TO SHIP? Please view our turnarounds times listed below. 
  • DO YOU SHIP INTERNATIONALLY? HOW MUCH IS INTERNATIONAL SHIPPING? We ship worldwide. International Shipping is $15 Flat Rate or Free $400 & up!

DESIGN PROCESS:

  • CAN YOU CREATE OUR LOGO AND/OR PACKAGING DESIGN FOR OUR BRAND? Our amazing team of designers, can help you create any vision for your brand! From sleek & simple luxury styles to cartoon character/mascot designs, our team can create the perfect packaging layout for you and your business. Free! 
  • HOW MUCH DOES IT COST TO CREATE MY LOGO AND/OR PACKAGING? Design Services are 100% free with every product purchase. You can view our pricing for design services only here.
  • WHAT IF YOU MAKE A DESIGN I DO NOT LIKE? Our team of designers will offer unlimited revisions, until you absolutely love your artwork!
  • HOW LONG WILL IT TAKE BRANDMYDISPO TO CREATE MY DESIGN? Once one of our designers reach out via phone/e-mail, designs usually take about 12-48 hours to create. *Designs may take longer based on complexity (24-72 hours.) 
  • CAN I CREATE MY OWN DESIGN/ARTWORK? Yes, of course! Our team can provide a template for you to create own custom artwork.
  • I HAVE A LOGO BUT IT IS BLURRY, CAN WE STILL USE IT? Our team will provide vector services to make any logo/design crisp and clear before printing. 

    PLACING AN ORDER:

    • HOW DO I PLACE MY ORDER? You can place your order directly via our website. If you have a custom size request, you can contact us for a quote, before placing you order.  After your order is placed, our design team will contact you with 24 hours. 
    • HOW DO I ORDER A SIZE/QUANTITY THAT IS NOT LISTED ON YOUR WEBSITE? Please contact us via Live Chat in the bottom corner of our website, via e-mail: brandmydispo@gmail.com, or call/text: (469) 272-6363 for a custom quote. 
    • WHERE DO I SEND MY ARTWORK AFTER I ORDER? A designer will be in contact within 24 hours, after placing your order. The designer will instruct you on where to send any files. You can also send any artwork to our e-mail: brandmydispo@gmail.com. Please include your invoice/order # in the subject line. 

    TURNAROUND TIMES:

    • HOW LONG WILL IT TAKE TO FINISH MY PRODUCT? After the design process is complete, your order will go into production. Please view our turnarounds times listed below. These times do not include shipping times. 
    • CUSTOM PRINTED BAGS: 2.5 weeks
    • CUSTOM PRINTED BOXES/ENVELOPES: 2 weeks
    • CUSTOM LABELED PRODUCTS: 1.5 weeks

    CONTACT US / MORE:

    • HOW DO I CONTACT BRANDMYDISPO? E-mail: brandmydispo@gmail.com. Call/Text: (469)272-6363 or (469)BRANDME.  Live Chat with us Now on brandmydispo.com! (bottom right corner)
    • I STILL HAVE MORE QUESTIONS, WHAT SHOULD I DO? Contact Us Now!